Tag Archives: UX

Failure to communicate ebola

Texas Health systems report that a factor in missing the Ebola patient had recently traveled from Liberia was that the nurse patient records which contained that fact are separate from the info the doctors access.

Many people are surprised and appalled that this could happen.

Reality is that healthcare systems are an aggregate of disparate systems evolved of different origins serving various niches in the vast healthcare arena. just getting them to share the most common frequently used information efficiently has been the focus of healthcare IT for years. Asking for bigData intelligence that is usable and flexible to new needs such as this is a big expectation. So much work to be done.

Some naively think that having doctors and nurses on the IT design team is the answer to all the troubles facing healthcare IT.

Having domain experts, including people who are from that target user base, in this case actual medical professionals, on board is important. However, it is not a substitute for having process analysts and user experience designers who are experts in teasing out the important task and information elements and translating it into a usable high performing system. Other fields such as banking, transportation, and aerospace have learned this through a lot of trial and error over the past twenty years, Doctors are not designers any more than airline pilots, travel agents, or loan underwriters.
Healthcare UX is an area of huge need.  Of course, I have been saying this for along while.  See my previous blogs

BAD HEALTHCARE UX ON LIFE SUPPORT

http://belveal.net/2012/06/20/bad-ux-in-healthcare-on-life-support/

Roger

McKinney WERX, My favorite venue so far!

TechXpressionism_at_McKinney_WERX

This place is a must-see.  Even if you have seen my TechXpressionist art before.  Even if you don’t like TechXpressionism, you have got to see this building.   It’s an old cotton mill from over a century ago.

Rustic doesn’t begin to explain this setting.  Authentic is a more suitable caliber word.   I’m not sure i can even explain it.   There is just something about this place that grabs the heart, the soul.  And the mind is inspired to create.  Creating things.  WERX.  That what it’s about.

Check it out.  Come by and say hi.  MicKinney WERX has a coffee hour every Thursday morning.  Say hi to Christine.  she’ll show you around.

– roger

 

Fishbone-to-Wishbone: A Recipe for BrainstormChasers

BrainStorming or just Storming?

Somehow, brainstorming has gotten a bad rap. I was actively brainstorming at the white board with a product manager one day. As we were having excellent success at nailing the key elements of the design, he looked at me and said, “My business professor told me this wouldn’t work”.  Hmmm. I wasn’t sure what to say other than I’ve heard that theoretically, bumble bees cannot fly, yet somehow they do.

By the way, rigorous usability testing later on confirmed that the concepts we came up with in that brainstorming session were dead on target. So, I am still a little confused about who is saying brainstorming doesn’t work and why. Perhaps they’re just doing it wrong?? Or maybe I am just using the term too loosely to describe using your brain to analyze and solve problems. ??
Brainstorming  Recipes
As with all recipes, ingredients are important.  So first of all, before you begin, make sure to have an ample supply of good quality brains on hand.  This will make things go better as the process gets messy. Having these ingredients will enable you to improvise in case something doesn’t work as expected or you spot a new opportunity  that  was not anticipated.
Fishbone2Wishbone Recipe

Having been trained in Six Sigma, my tendency is to look for root causes of pain points following the five whys to begin forming hypotheses. Of course, Six Sigma was invented for manufacturing where a given product or process was already defined and typically the tools were used for trouble shooting to reduce defect rates, hence the name.  That has always made it a weird fit for design, where the purpose is the define the not yet defined product or process.

But wait.  Here’s the deal, Flipping this method on its head, one can use the same cause & effect logic to trace the root causes of a good effect, such as customer delight.  Brainstorming potential causes of customer delight based on things you know about the audience (personas), their tasks, the context, the business domain, etc. can produce some very good hypotheses for taking into design.  This can feed the lean methodology.  I have named this my “fish bone to wishbone” method. i.e., Fish bone (Ishikawa diagram) leading to an A B test (wishbone).  Get it?

Fishbone2Wsihbone-9-5
Maybe my point here is to not simply open the table to ideas, but to have some cause  & effect rationale for forming hypotheses that can then be explored and tested.  Testing hypotheses need not always require a design exercise.  In fact whether you do proceed with a design to test or not, you should attempt to prove or disprove each hypothesis with existing available data.  Sometimes this along is enough. Or it may direct you to a more focused design exercise. 

Typically, there maybe multiple ideas swirling as to what is the way forward.  Simply gathering up everyone’s assumptions and ideas is constructive IF you restate all of them as testable hypotheses. This can be a great way to cut through folk lore, eliminate churn and move the team forward. Of course (here comes the disclaimer) group dynamics are still at work and your mileage may vary. Cheers.

– roger

 FocusFast_Card_SideB_2015-09-05
wishbone-to-wishbone
or Fishbone2wishbone
copyright 2013 Roger Belveal  😉

TechXpressionism in Mesquite TX

DSC_0001Yesterday was the reception of the Texas Sculpture Association Art show in Mesquite, TX.  A nice show, great bunch of people.  Pleasant surroundings.

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I like taking photos at events like this. It’s a great way to take in the event. People are a little s kiddish about being in photos, however, I have found that if you shoot enough photos, which you can do now that film is free, after a while people just ignore you, which is perfect.

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Each audience is different. This one is a more traditional artsy crowd, mainly people my age and older. It is clear that this crowd is challenged by my brand of techy-themed art and the fact that MySparcline crossed the boundary into functional objects, the forbidden zone of art.

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Art establishment people typically express some Luddite sentiments. It was apparent here. So I am in the double dog house. It is a funny thing to feel the pressure from having colored outside the lines when among artists moire than from other crowds. How ironic is that?

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Still, it is my goal to participate in as broad a collection of art and technology venues as will have me. And presently, there is no shortage of takers, actually more than i am able to keep up with. So, I am a happy camper. Say TechXpressinism three times. Cheers!

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The guitarist’s amplifier should have been in the show. The way its owner relies on it and and appreciates the experience of using it certainly puts it into the category of Favorite machines.

– roger

In the Spotlight at the Dallas Indie Festival

Belveal Tech-Expressionist Art is getting the heavy spotlight from the press coverage of the Dallas Indie festival. http://www.whiterocklakeweekly.com/view/full_story/25244361/article-Bath-House-to-host-Dallas-Indie-Festival

The Producer is planning to introduce me and talk about my art at the introduction to the film festival.  I am being treated as the icon for the blending of art, technology, and media, which is a primary theme of the event.   naturally, I’m pretty pleased to get to cross those boundaries and have a new mix of an audience view and respond to my work.

You all are invited!

– roger