Where have all the affordances gone?

What’s worse than understanding a lot of crap on the screen? Memorizing a lot of crap that isn’t. Bring back affordances. The essence of the graphical user interface was not graphic design by graphic designers for graphic designers. It was to enable and empower users to interact with computers by way of visual representation of the functionality and the means to interact with it.

Why am I seeing a loss of affordances everywhere and a surge in reliance upon guesswork and memorization for successful interaction?  Affordances are of course, those cues built in to the design of things that offers me clues as to what it is and how I am to interact with it.  We depend on these things to get through the day.  More and more these things are aspects of software.  So, why are these things disappearing? Sigh. It’s a case of minimalists vs. simpletons.

Invisibility is an effect to be achieved when the user is put in touch with the subject matter to the extent that the user’s awareness of the UI itself fades.  This is a form of minimalism and is not a new idea.  I recall news anchor, Jim Lehrer weighing in on design in an article in ID magazine in the late 80s. He defined the best design as invisible, citing the example of the suit he is wearing on the News Hour not detracting from the subject matter of the news.  Obviously that idea is lost on this generation of news anchors, Robin Meade, Soledad O’Brien, or the Fox & Friends guys, etc.

A gross fallacy is to think that this effect of invisible design is achievable simply by removing anything visible of the UI.  That would be Simpleton design.

This new modernist movement contains all of the truth and fiction of previous ones.  Designers will play Jenga with design, removing pieces until it all comes crashing down, then start putting some pieces back until it is stable once again.  It is actually a pretty good exercise, but a painful one to put users through.

Einstein’s advice to “Make things as simple as possible, but not simpler” can be violated either of two ways. Trading one mistake for the other is not really much of an improvement.

- roger

The End of the Desktop?

Part 1 – The Enchantment

I was actually in the room at CHI 2001 when Bill Gates introduced the Tablet PC.  Taking notes on my Pocket PC, mobile and tablets, I was all over it.  I became an early adopter soon afterward, using my convertible notebook/tablet doing UX design consulting.  And let me tell you that in those days, jaws would drop in amazement when folks saw you draw on the screen.  Nothing impressed the natives more.  “Look, him draw on screen!  Him must be a god!” Alias sketch, Microsoft OneNote, and all those new app user interfaces that were going to change the way we interacted with computers,

Part 2 – The disappointment

except that it didn’t happen.  None of the MS Office apps ever budged to utilize pen input, nor did Adobe, or anyone else. Instead Microsoft abandoned us early tablet adopters like freedom fighters at the Bay of Pigs.

Then a few years later, Apple invented both the pocket PC and the tablet. And everyone swooned. And for good cause, this time it worked. Plus it had the Apple and third party support to make it really productive and price point lower, not higher, than a regular laptop.  Google joins in the fun steeling Microsoft’s role as the “other leading brand” to be compared with Apple, mimicking their every move, yet with an open hardware platform.

Part 2b – More Disappointment

Fast-forward again to 2012. Microsoft introduces Windows 8 and the Surface.  There has probably never been someone so late to their own party and awkwardly dressed for the occasion.  Microsoft launches an Apple-esque store in the mall with Kool-Aid drunken sales people mimicking the weirdoes at the Apple store.  So I stopped in to check out the Surface.  The name itself speaks of another great concept that couldn’t find a market and so left its name to be adopted by this iPad wannabe.

Somewhere in the windows 8 mix, I was hoping to find my old tablet PC reborn with a contemporary vigor.  No such luck. What I discover is a lesser knock off of tablets that are already too dumb for my professional taste. That may sound lofty, but this was my daily work tool for four years, constantly with me in airports, airplanes, hotels, coffee shops, and offices everywhere.

Part 2c – Even More Disappointment

Windows 8 — Disappointing Usability for Both Novice and Power Users  http://www.useit.com/alertbox/windows-8.html

Disappointment.  The word that Jakob Nielson uses to describe the Windows 8 experience.  I am compelled to agree. Not that I am or have ever been a firm Jakob follower. I just hoped that we would see the high end supported with trickle down impact to the lesser demanding users.  Instead what I see at every turn is the computing environment reduced to a contest between Dumb and Dumber.

Looking at Nielsen’s article, it is confirmed.  Power users have been thrown under the Windows 8 bus. Nielsen’s description of the modern style induced usability problems in Windows 8 sound all too familiar. It seems that Microsoft has confused minimalist with primitive. Can you say pre-Win 95?  No, wait, more like pre-Win 3.1!   It’s like Microsoft has unlearned all the lessons of the past twenty years. I wouldn’t mind except that I depend on their products to do actual work, not just goofing off.

Makes me think of the “Apple Wheel” as reported by the Onion

http://www.engadget.com/2009/01/05/macbook-wheel-revealed-by-the-onion-news-network/

It feels like Microsoft is sacrificing the power user desktop which is still dominates to become a tag along in the tablet space. It seems, there may be a clear opening for a high performance user experience Operating system environment.  Silicon Graphics Irix, where are you?

Part 3 – The Enlightenment

On the other hand, if Microsoft believes that the desktop is vanishing from the earth no matter what, then it might seem prudent to use their window of time to convert that desktop lead while it exists into a tablet contender. It still leaves many of power windows users in a hard way and opens the door for a new aggregator to jump in and direct the larger virtual platform.

Pondering this a bit more, this may indicate a milestone in the abandonment of the desktop by Microsoft as something that they see that cannot be held onto. The computing environment that was once the virtual desktop metaphor invented at Xerox PARC is now being replaced by a ubiquitous heterogeneous environment that exists both in real space and in the cloud.  An aggregation of real and virtual devices is needed to perform the same role that the proprietary desktop once played.  I see that mobile devices may have their own avatars in this virtual space.

Who will define this space? Who will own it? How about me and you?

I am pretty sure this is the theme of my next techy art piece. “MyFavoritemachine, In the Cloud” or maybe “Escape from Desktop’.

- roger

copyright 2012 r.e.belveal

My Flaming Post

I spent the evening bending wire and pouring little bits of concrete, but I’ve determined that photos of messy goopy cement is not nearly so interesting as seeing me play with a white hot flame.  So I’m posting this photo instead that Mary took of me a few days ago.

For non-welders out there, this is an oxy-acetylene torch.  It’s very old school, but works great!  Its very hot and makes metal flow in little tiny rivers that I can direct this way and that to shape into art.

Tuesday I’ll go back to being Clarke Kent, making user experiences for tax preperation. Or is this Clark Kent?  Oh, maybe they’re both Clark Kent?  Do I slip into a phone booth to change into another Clark kent wearing differnt clothes?  Whatever.

-roger

Gardens & Glass

I have long been an admirer of glass artist Dale Chihuly. A fellow University of Washington School of Art alumni, he is one of the great contemporary artists of our time. So, when Mary and I heard there was an installation in the Dallas Arboretum, it was not a matter of if, but when we would take a saunter through the grounds. It had to be after my own art obligations to the BIG(D)ESIGN 2012 Conference had been delivered and I had a chance to recover from the intense art creating time of the past few months.  So finally the day came when MyPhoneHenge was history and I was ready to go take in the spectacular mix of art and garden scenery.

The glass work, composed by a team of glass artists with Chihuly directing like a fine tuned machine, has become well-known for its organic forms and exuberant patterns as well as the vivid colors and light properties. The almost floral nature of the images has made the blending of these objects into a garden environment one of those mixes that makes you say, “Yes. Of course”.

Chihuly’s work can be seen in permanent exhibits in many public settings and the past few years has been seen in outdoor settings such as this one. The overcast day was perfect for getting some great photos of these pieces in the garden landscape. Here are some of my photos to enjoy here on my site.

Photographing art is also art. Photography to me is always about going in search of compelling compositions that show us some wonderful view of the subject that we might have otherwise missed. In this expedition, some of the images are of the glass alone while others are more about the unique view at the moment as the art interacts with light, shadow, and reflections, and other elements in the garden.

Some of these take on a painting-like motif, which I find particularly interesting since that’s how Dale Chihuly defines them in the first place, using quick spontaneous two-dimensional art to direct his staff in their creation.

As you can see, some of the most spectacular art in the gardens wil remain after the glass is gone.

- roger

About Click n’ Learn

Do people who “Click here” really “Learn More”?

Someone recently asked if “Click Here” was necessary or helpful or if it just made people feel stupid. It seemed inevitable that the discussion would eventually grow to Learn More.

I don’t recall seeing many real buttons on physical objects in the real world saying “click here”, though I suppose it’s theoretically possible that some maybe could benefit from it, it’s generally not done and nobody seems to miss it. Physical properties offer enough self-identification implying, “Hey I’m a button. Push me” that such obvious instructions are rare enough to stir remembrances of Alice in Wonderland.

However, I disagree that such a thing makes people feel stupid. More likely, it makes users conclude that the UI and its designers are stupid, ultimately reflecting badly upon the brand experience.

What really makes people feel stupid, and then generally angry, is a UI that lacks affordances at all or a clear explanation as to what it is, how it operates, what it is doing right now, have I accomplished or not what I intended, and what in the world am I doing here using this piece of crap anyway?

Now, If I take this dissusion into the abstract realm of clicking and learning, implying that  people who explore information, following its interconnections with other information, do learn more than people who do not, there is a lot more that can be said. In fact a lot more has been said and is available on line, which means a lot more  clicking and a lot more learning.

Now the moment of truth when I ask, Did you learn more by clicking here?

-       roger

“Make your own pie” music

Beck ‘Produces’ A Genius Innovation That Appeals To The User-Generated Generation

http://www.forbes.com/sites/willburns/2012/08/09/beck-produces-a-genius-innovation-that-appeals-to-the-user-generated-generation/

As artist, Beck, foregoes the recording step and issues new music in sheet music form.  Yes. Just read it, play it and now you can listen to it.  lol.  It’s a Kramerism: “Make your own pie”.  However, not quite so fast.  This is someone with a large fanbase.  Hmmm.  That gives a little twist to this thinking about what is to come.  Its the wave of posted YouTube covers of a song not yet recorded that makes this interesting.

In the end, Beck can use these “covers” in a mash-up to create what would have been the “original” recording after the covers have had their play.  Let the audience take the stage while Beck runs the lights and sound.

Evidentally, the author of the article agrees. He posted: “Awesome idea, Roger. Love the mashup idea.” – Will Burns http://blogs.forbes.com/people/willburns/

- roger

 

My Fav Machine Pinterest Board

Since creating art “MyFavoriteMachine” celebrating the endearing nnature of design, I have had the desire to collect images of objects / machines that exemplify that theme.  This collection could then become an intersting study on its own of the characteristices that seem to be common among endearing obects.

Nice idea, but a little time-consuming and tedious. Then Voila! Pinterst comes along!  It is the perfect medium made exactly for creating such collections.

Please visit my Pinterst board My Fav Machine Colection, browse through these images and see what you think.  Have fun.

Tools, toys, objects, that win our affection through great design or by serving an important need.  Sometimes, we just like them and we don’t know why. These are our “Favorite Machines”.

This is becoming an intersting study of what makes an object or machine endearing.  Robots and human-like androids are an obvious inclusion in this collection, personified objects a close second.  But what about the less overt?  And why are certain objects personified in steriotypical ways?  What are the intrinsic properties of an object that lead us to certain feelings that generate thos steriotypes?  What patterns do you see?

http://pinterest.com/belveal/my-fav-machine-colection/

- roger

Who gets “Tech-Expressionism”

Times they are changing.  So is culture. Technology is a driver. We are in its midst.  This online experience we are sharing at this moment is just one example.  Your love of your smart phone is another.  My art is about that.  That sentiment, that experience. The old art circles are out of touch.  They don’t get it.  Youth get it. The tech crowd gets it.  The youthful tech crowd has seizures over it.   They are my prime audience.  Art for the blind is another – and I am serious.   People who find modern art boring or obnoxious are another.  There may be others I have not yet discovered. I’m curious and looking.

The following illustration describes my observations of people of different sorts responding to my art which I have dubbed “Tech-Expressionism”.

Considering this diagram depicting my observations of who gets it and who doesn’t; Youthful techies are my primary audience. Youth in general are fairly techie by default just because of the world they grew up in. So they get it as well, though maybe with slightly less excitement. Old techies, like me and my IT peers get it because we see and have seen the impact on our own lives and the changes to culture around us because of technology. We are part of it. This is our world an we are actively involved in changing it ourselves. Older non-techie people don’t get it. They, like everyone, are fully aware of the changes to our world, but they typically lack the deep first-hand experience that makes the full connection to art that is about that experience.

Now here’s the kicker. The traditional art community, though not entirely, falls into the non-youthful, non-techie category. Hence, I do not expect much from them. The vestiges of traditional art are still very strong. I’m not sure what they make of this.  Perhaps they think it amounts to drawing portrait of your dog or photographing what you had for lunch.  I don’t really know or care.  Bottom line: they don’t get it probably never will.  I’ve encountered that before with people who cannot see the significance of a technology, event or idea, though its flaming in front of them. I’ve learned its best to step right past them. They will never understand, though they will eventually follow.

And strangely, much of what is considered contemporary art seems to either deliberately evade technology altogether or embraces it so fully that it simply becomes part of the machine. Contemporary art seems to be fixated on body parts like an adollescent, or about being offensive for offensiveness sake with nothing really worthwhile to say, but that’s another discussion.  My point is that I don’t expect much from that sector either.

Artistic commentary outside the glass about what is happening inside the glass and its impact is totally rare. That is what makes these pieces unique and important.

And I believe these pieces are important.  It is an art statement of our time as the work of Andy Warhol was to his. Call it pop-culture if you want, but I belive it is deeper than the word pop suggests. It is about massive and rapid impact worldwide on people, families, communities, and cultures.  It is about a new and continuously changing way of life due to ubiquitous computing in our palm and in the cloud.  And we should have tons to say about it, including through art.

Some People ask for the Moon
Here’s the “dis”; I have never really liked the art establishment. At best, it is a fickle alliance of cultural and sociological dichotomies.  At worst, it can be a hair ball of obnoxious brats dipped in a mixture of both fresh and stale snobbery, a conglomerate of gold digging, ass-kissing, power-mongering hypocrisy. Somewhere in the midst is the noble thing art is supposed to be, but like religion, politics, and other fields where money, power, and egos come to play, art can get pretty f’d up.

Lest my friends in the art community be offended, just consider that I am of course not talking about you, but all those other people and you will heartily agree with me.   Got that?

Still, I enjoy connecting with art people, art things, and art events. Obviously, I like to make art and like my audience. By the way, I have observed that actually “liking my audience” makes me different from many contemporary artists who seem to have only contempt for their audiences.  Disrespect for one’s audience is a characteristic I loathe.  The weird thing is that audiences seem to like being abused because they tend to elevate artists that are the most abusive to them.  Like a battered lover clinging to an abusive “lover”, some seem to feel that being a self-centered villain is what makes an artist.  Go figure.  I hate that and won’t subscribe to it.  If that’s the rules game, count me out.

I like my audience. If you enjoy my art, that makes my day.  If you don’t, that’s okay too.  I don’t need you to like it.   I like it and will keep on doing it.   If you are an art establishment person, you can like it or not and I don’t really care one way or another. Your fickle agendas are not my preoccupation.

I am pleased with the audience that I have found.  It is the one that matters. And I will try to respond even more to and learn from this audience.  I am excited to see where this leads.

- roger

Zuriel Merek @ BIG(D)ESIGN 2012

Check out the article on the BigDesign site about violinist, Zuriel Merek.  http://bigdesignevents.com/2012/06/zuriel-merek-and-the-electric-violin/


When I first heard Zuriel Merek perform outside the Creative Magma Studios at the Fort Worth ArtsGoggle 2011 ( See the video ), I became an instant fan. His music is amazing, unlike anything I’ve heard, and I’ve heard a lot of stuff! I could not have been more delighted that my art was being shown in proximity to this music. Techno art and techno spectacular music? How cool is that?

The match of this creative way-outside-the-box and yet classically-based electric sound is so in line with what we as designers and visual artists aspire to do that I thought, “This guy has to play at BigD!” I am so glad that Brian was able to make this happen. Thank you, Brian! And thank you Zuriel for being willing to come and play music for a bunch of geeks at a totally geeky event! Little did you know, you have been adopted into the DFW geek community as an honorary geek of the highest order.

We are anxiously looking forward to the release of your first album and hope to have you connected with geeky events to come!

- roger

“When I Look here, I Leave Them”

Another installment in my discussion of user experience design in health care.

The child’s drawing in this article (see link to “The Cost of Technology” ) is a fantastic visual commentary, not just on health care UX, but on many many types of system user experience challenges. http://jama.jamanetwork.com/data/Journals/JAMA/24244/jpo120008_2497_2498.pdf

Fifteen years ago I was working on a computer system to be used by a major airplane manufacturer in the course of meeting with airlines purchasing commercial airplanes.  The dynamics were quite interesting and challenging.

A commercial airplane is the most complex machine ever built by mankind. A customer paying over a hundred million dollars for a product expects to get it the way they want it. Working through its configuration with all of the options and interdependencies is a very complicated process.     The social dynamics of a room full of customers and sales engineers all working through screens filled with searches, search results, data entry, compatibility messages, feature descriptions, and recommendations is a very challenging scenario to support.

The comment that sticks in my mind as we usability tested many variations of designs is from one of the sales engineers.  He said, “When I look here”, pointing at the screen, “I leave them” referring to his customers.   Maintaining focus on the customer while using a computer was the most challenging aspect of this application.

I spent the next several years after that designing systems for customer call centers, then for ecommerce.  The goal of maintaining focus on the customer remains the make or break factor in all of them.  Succeeding in this is the mark of a great design.  A lot has been learned over the past decade or two about how to do this.  Why has so little of this knowledge seeped into health care system user interface design?   How can we help this important field to catch up?

- roger