Too often automation is used to invent new crazy things for staff to do. Wise use of automation does the opposite. It actually eases workload rather than creating it. However, in contrast to the old classic fear of workers being replaced by machines, automation can play the role of a great assistant, providing just in time information for decision support and relief from busywork that steals away human attention from key tasks.
One thing for sure that a couple decades of automation including artifical intelligence have taught us; That is: humans are still smarter for handling the unforeseen. Technology is supreme with the most predictable, mundane, repetative tasks. Perfect!
So let’s be sure that we’re assigning the tasks where they fit. Unfortunately, a lot of folks are getting it exactly backwards. Then they are befuddled that they are not getting the benefits they expected. Its really no surprise. Any technology installed backwards is likely to produce something other than the desired effect, including maybe even the opposite effect. Which way are you doing it?
A sound process incorporates business process engineering experts to extract from the subject matter experts the intrinsic requirements and employs advanced user experience design expertise to drive the implementation of systems to support them. Is healthcare late to the party?
Important note: A common fallacy is to have users do design. Design is for designers who study the needs of healthcare professionals just as they would any user category. Doctors are not designers and should know better than to self-prescribe in a specialty beyond their own expertise, just as patients should be listened to closely, but not given keys to the pharmacy cabinet.
- roger